Mobicel Repairs

I recently purchased a Mobicel R9 cellphone from takealot. The phone's screen broke two weeks ago, but sadly due to Mobicell not being a main stream phone supplier the normal cellphone repair shops does not carry the necessary replacement part to fix the phone. I contacted. However this repair has to be processed through the vendor I purchased it from. I.e. if I bought it at MRP I would take it back to the store, they will in turn send it to Mobicell for repair, after which I will collect if from said store. I contacted takealot customer services to find out how the repair process works, takealot was unaware that any such process exists (I phoned multiple times). Mobicel then gave me the following information: Kindly log a collection with Take a lot directly. This is becoming frustrating because I have been trying to fix my phone for a long time now.