mixed up order still not resolved!

Very disappointed in the service received, I made a large purchase and they delivered someone else's products. I tried to do a return and could only return my makeup because the rest was supplements. I phoned about 3 people and everyone says that they are submitting the request to the warehouse and still nothing. I need my products for health purposes. here is all the details Request #***4 and order number Order #***. I dont want you people to replace just refund me I am done and will purchase my products from someone else. my email address *** and contact number is ***