1 reviews | Active since Mar 2015
Mistake swiftly rectified
I bought a baby-grow yesterday from Takealot and opted to collect it from their warehouse the same day. When I got home I noticed that I ordered the 18-24 month size but received the 12-18 month size instead. I phoned and informed them of their mistake and upon investigation they found that they do not have the size in the design I chose. I explained that this is an issue for me as its supposed to be a present I need to give this weekend. I cannot remember the first lady's name but she phoned me about 5 times to check details with me regarding alternatives, address etc and then was replaced by Monique who also kept me informed and arranged that they deliver it today at my work before I leave. Thank you very much, I do appreciate it
We really appreciate your understanding of the situation & that mistakes like these do happen. What's even greater is that you allowed us the opportunity to correct our slip up & make up for the error. This makes our job a lot easier as we really do try & offer you the best experience as possible.
Thanks for your awesome support & for taking the time to write to us as well. Hope you have a lovely weekend ahead.
Till next time,
takealot.com
We really appreciate your understanding of the situation & that mistakes like these do happen. What's even greater is that you allowed us the opportunity to correct our slip up & make up for the error. This makes our job a lot easier as we really do try & offer you the best experience as possible.
Thanks for your awesome support & for taking the time to write to us as well. Hope you have a lovely weekend ahead.
Till next time,
takealot.com