Mistake repeated 4 times!

My son ordered a watch from Takelot on the 13th September. FOUR times since then it has been scheduled for delivery then cancelled for insufficient adress details (which is nonsense). Every time the driver phones me from Centurion, looking for an address in Fourways. Usually they are rude as well. Twice I have phone to clarify the address and even though they were clearly looking at the correct picture at the correct address on Google Maps - 3 dyas later they send the watch to Centurian again. The custer service people say that it is the system's fault at thay can't do anything about it. I feel like I am stuck in Ground Hog Day - what must I do?