Mission impossible

Placed an order for delivery on Takealot.com on Friday 8 May. I received a message on Sunday that delivery would be received on Monday 11 May. My brother waited at the property the whole day just to receive a message that the courier went to the wrong address. I don't know how the courier got the address wrong and then instead of just going to the right address which is not that far from our address it went back to the factory to be resent wasting time and it is still not been delivered to today with no clear answer when it will be sorted. Don't understand why it has to be such a mission.