Missing product, just a empty package

I purchased products on takealot which was delivered to my house. Upon opening the box, 1 of the 3 items was missing, just a empty package. Their phone lines do not work so I logged a return as I had no means to contact them. I explained the package was empty (Regarding item “DP/ HDMI Cable Adapter” I received a Damaged, ripped and empty packet, no Product inside. Please advise.) and now they sending someone to collect my return, What return, the empty packet? Do they read the comments when you submit the return? What now?

This is the response

"We want you to be happy with your purchase and if that’s not the case you’re welcome to log a return through your Takealot Account profile here.

Did you know? You can now conveniently log your return via the Takealot Mobile App as well.

Existing App shoppers can simply update their app to access this new function. Haven’t shopped our App yet? Simply click here to download our App and give it a go.

When logging a return:

· Please provide as much detail as possible of the issue you are experiencing or whether the item you received doesn’t match your expectations.

- You can also choose to drop of your return at one of our 38 pick up points across the country .You have 7 days to drop off your return from the date your return was logged to get it to a pick up point or alternatively you can choose to have it collected by a courier for your convenience.

· We’ll try our best to accommodate your preferred outcome - but this is not guaranteed- we will keep you updated with the outcome

Kind Regards Yonela K "