Missing parcel

I ordered a package very well in advance as I needed one of the items for a baby shower. I got a sms saying my package is our for delivery. The driver then phoned and asked if he can leave it at the security at our gate and I said yes. When I got home the security said there was a package but it was for one of the other residence. I then phoned the driver and he said he will check and said O, here it is he will come drop it off now. This was at 20:00 at night! I asked my husband to meet him at the gate. He went opened up and showed my husband the 4 parcels left in the vehicle. And not one was mine 😡 I have sent numerous emails and phone calls and they say sorry it’s a new driver they will get back to me as they now have no idea where my parcel is and it shows delivered on my app!! I am furious and so extremely frustrated!!