Missing Laptop from Takealot Order – CGSO Complaint Filed

I ordered a combo package from Takealot Online (Pty) Ltd that included a laptop. The package arrived sealed, but when I opened it, the laptop was missing. I immediately reported this to Takealot and provided video evidence showing the laptop was not in the package. Takealot initially declined my claim twice, relying on weight logs, and returned the package before checking CCTV. Even if the laptop was packed correctly at the warehouse, anything that happens to the package before it arrives to me is Takealot’s responsibility, as it is their staff and delivery process. I have followed up multiple times, and Takealot said they would escalate the matter to their management team. I am worried that, even after escalation, they may decline my claim again and fail to ensure I receive my laptop, despite the clear evidence. I have lodged a formal complaint with CGSO, and I am requesting a replacement laptop or full refund.