Missing Items & Poor Service

This is now the 2nd time I receive an incomplete package from Takealot.com where there seems to be no direct line of proper communication in this regard. The first return went smoothly with a replacement package delivered upon having collected the incomplete / defective package, however, with the 2nd incomplete package this did not go as smooth.

With the return request, the app provides several options where I selected the replace package option but noticed that the confirmation message indicated "refund account" instead of replace package, so, my question in this regard is WHY? Nwabisa.N advised via email that there is a delay of 3-5 working days for the return, verify and inspect process to which I feel this is unacceptable. My reason for this is because I did pay priority on this package so I could collect the verry next day at the Towers in Boksburg and now needing to wait 3 to 5 working days based on a mistake on Takealot's side. Why do I need to wait for a mistake Takealot made with the packaging of goods in that x2 items were missing from the package? I paid the package in full prior to collection and now I need to wait on a replacement package where AGAIN having received an incomplete package from Takealot. I sent x2 emails to Nwabisa.N where having advised to provide either a replacement package OR to provide the missing items to which Nwabisa.N did not even provide any feedback or response in this regard, this is poor client service! The "What's in the box clearly indicates the contents of what must be in the box, however, there were x2 items missing and as such renders this package incomplete and do require these x2 items for the items paid for to properly function. I provided the "What's in the box list" via email and pointed out the items being missing, why do I need to wait 3 to 5 working days? This is poor service and do suggest that whoever reads this review that they need to rethink their options before buying from Takealot.com