Missing items in delivery = customer problem

I ordered 3 items on the 24th of November. On the 28th of November the courier shows up, unpacks his whole van and says that he has to drop off 2 packages, but he can only give me one as he can't find the other. He says he will sort it out - he doesn't. I struggled to get Takealots number on the internet - so I sent them an e-mail. I finally find the number and I am told by the Customer Service consultant, after telling him that it's hard to find their number, "Yes the number is hard to find as we don't want a lot of calls". He says that he can see that I didn't get all my items. Several e-mails and 8 telephone calls later - I am told that I have to wait until they can find my missing items - which could be NEVER. That they may credit my Takealot account at some point. And now I get told "your items were delivered on the 28th of November". Grow some efficiency and competence. I cannot believe that these people are as inefficient as they are. Essentially they will probably not give my money back and I have to take the loss and they TAKEALOT of my money. Frustration at an all time high with their incompetence.