Missing item with poor service

I have placed a order on 7 December 2025 and my order was delivered on 10 December 2025. Order was received but the camping chair was missing, i immediately took pictures and logged my missing item on Takealot's website. Robyn G responded the same day to acknowledge and confirm investigation is in progress. The same day Robin communicated via email and confirmed the branch still have the chair at the warehouse. The delivery driver came to my house the following day to also confirm no chair was delivered the previous day. Since then its just been emails following up but no action. the service is poor ive paid for something which i needed the past weekend but still have not recieved anything and i need to follow up daily.