Missing item replaced by poor customer service

Ordered a baby playpen with *****.

The item came without the ***** promised.

After setting it up, I notified Takealot staff that the ***** need to be sent. It is clear that the ***** would not be able to fit into the box that the play pen came in and this means it must be separate. Common sense would say that the Takealot staff would just need to send the missing items however it seems common sense is missing at Takealot.

They expect me to dismantle everything, pack it back in the box, send it back, just so that they can send me that same box along with the ***** (if the ***** even come). I have repeatedly told them I will not return it and they simply just need to send the missing items, however they continue to send a courier for collection. Tomorrow will be day 3 of the attempted collection.

I was promised a manager call to call me but that seems to be an empty promise.

So this is what has become of Takealot nowadays:

A company who specializes in delivering half orders, frustration, poor customer service and an overall poor customer experience.