Missing item on my delivery - customer service useless

For the first time of using Takalot I did not get all my items in my order last week. Within an hour of delivery, I contacted Takealot on the phone to report that 1 item was missing from my delivery. I was told by the agent they would look into it and get back to me with a way forward. I have now had 6 subsequent phone calls with the agents; the matter has been escalated and still no resolution. I want a credit for the missing item so I can [purchase it somewhere else. I have never had this happen on a Takealot before, sad really! Im afraid Takealot should learn from Temo about what customer service is all about.