Missing item inside case not being attend to

I bought a smart tv with takealot on the 30th of october it was delivered but I only received a box with no TV inside, I communicated with them there and there it was like they were apologetic at that time, they came through to pi k up there box the following day. From that day there was no communication from them not even through their App not even that the box was collected on my side. When I try communicating with the initial person who was assisting me via an email someone else responds, I try the new person n someone else responds. I keeps on explaining myself to new agents n not being able to contact the previous.

From the look of things it's like they are running away from accountability and not taking my matter as an emergency. It has been 6 days with no straight way forward, matter of fact no way at all. When calling and looking for the previous agent there seems to be no way to get hold of them.

I have never regretted buying online like ryt now. I wish I could have went to the store and bought me a TV in person. From the look of things they don't care about my frustration at all. I just received an email saying they will escalate the matter to the relevant person, which is the same email I got on the day of complaint and clarity that my matter is not being handled all these days.

If I knew how to go about for my matter to be taken serious I would do that. But I've invested so much energy that I'm exhausted. The emotional distress is too much.