Missing Item in Order

I ordered two items a TV and another small cheap item. The two items were shipped under one waybill from Takealot but in two seperate boxes. I only received the small cheap item about 4 days later from when the order was placed the TV was missing. I tried numerous times to contact Takaelot deliveries department via telephone , and keep getting told the same story. " Sir the item was given to FEDEX and has been delivered, we need to follow up with or warehouse to see if it was sent out. We will let you know when we have feedback". Well three days later and guess what ? .... still no feedback or TV. During this period I subsequently contacted FEDEX to see what is going on. They confirmed that the box with the TV was never received from Mr Delivery( Takelot's delivery service) and I should take up the issue with Takealot. When things go wrong Takealot customer service is almost non existent.