Missing item from delivery - no information available at all

If there was a no star rating that would have been my choice. Been struggling to get a part of my order and between the courier and Takealot it is a blame game and no one can tell me exactly where the item of the order is? The replies from Takealot is so generic and actually we are getting no where apart that my frustration level is over 100%. Definitely not a great experience at all.