Missing item

I Normally trust Takelot, but my last order... Not so much, I ordered 2 items, I was then notified that delivery would be delayed because of one item that, I was still fine because they let me know what was going on, next thing the order gets delivered, the packaging looks big enough to accommodate both items so I sign for the order, only to find that they have only delivered one item, I go back onto the site to see what the next step is, I follow the steps and they send me an automated response that someone will get back to me but nothing, haybo Takealot I need my things please!