Missing human element.

I love takelot. I order almost every month.

I am extremely disappointed and dissatisfied with my last experience. I ordered a bookshelf roughly about 5 months ago. I was in the middle of a move and only opened it last week, only to find the crucial piece missing. I the returned it asking for it to be replaced (the return option was still available).

I got a response from takealot that was very robotic and saying that I was out of the time period, which I understand. However the principle is you delivered an item that cost R688 that cannot be used. I now have a defective product and am out of pocket.

Are we just numbers? Where is the human element with your support?

Truly disheartening.