MISSING HARDDRIVE - TERRIBLE RUDE SERVICE

TakeAlot is extremely terrible at handling customer queries. All the call center consultants I speak to tell one lie after the other. I have been following up on my Hard drive for a full 2months now and everytime I call I cannot speak to the previous person i spoke to and they all promise to follow up and call back but they never do. I have requesyed on multiple times to speak to a manager, they are always in meetings and when i request a call back mom of the managers bother. I have been told multiple times that the warehouse is scanning the hard drive out and it should be delivered in 2 working days, AGAIN THEY ARE ALL QUIET AFTER THAT UNTIL I FOLLOW UP! I cant believe this is how I am treated after being a loyal customer for years! I want my hard rice back in full working condition. MRRN-D6***