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Michael O'Ehley

1 reviews | Active since Jul 2011

30 Jul 2015, 18:01

Missing components from order item

Caution to buying computer components from [URL Removed] Got my order on Monday, that evening I started building the computer with the various items from the order, but the mainboard box is missing the rear mounting plate and sata cables which is suppose to be included but isn't.<br> <br> As it is the mainboard and everything else works fine. Phoned it in on Tuesday morning and have yet the get any solid confirmation or feedback on what takealot is going to do about the missing rear mounting plate which is an important component because as it is now the media pc I built can not be put out of reach from my kid which has already let curiosity get the better of him and tried to stick his fingers into the wide open gap at the back of the pc... had to shelf it until this is resolved, if and whenever that is, which is now 3 days later with no feedback of any kind. Placed my last order order today for the remainder of what I need which hopefully it will arrive with everything it should. Dreading to ever buy from takealot again as obviously if something is wrong you're going to wait and at the time of writing I have doubts they will fix it. Probably end up buying a new mainboard elsewhere.

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Replies (1)
takealot.com
takealot.com's reply30 Jul 2015, 18:45
Official
Hello michaeloeh,

We can imagine your concern when you received your order & realised some of the parts were missing. We apologise for the stress caused and that you've not received feedback on the matter yet. We'll get our complaints team to address this with the relevant departments tomorrow so that this matter can be sorted out asap.

Please allow them a bit of time to look into this in the morning after which they'll be in touch to assist.

Sincerely,
takealot.com

Best regards,