missing coffee machine - take a lot does not put customers first

I would like to calmly share my thoughts about take a lot: on the 31st of July, I returned a defective coffee machine I bought from take a lot. they collect and since then my item has been lost. it is now the 25 August and my R11 000 coffee machine is missing.

I have dealth with over 10 consultants via phonecall and email and nobody has given me an answe as to where my coffee machine is. Since then, I have complained on multiple fronts to no avail.

my warning to the public is not to trust this company with any defectice equipment or don't bother asking for them to correct an incorrect order. When you try and get hold of a person, they will send you from pillar to post and put the blame on you or shift it to another person/company.

the worst part is that nobody will take ownership of the problem and besides going directly to the ombudsmans, there is no way to complain about poort service. My advice is rather to shop at places that actually care about you and take pride in their service delivery - or atleast communicate with you.

(please also take note that they will not respond to these complaints on hello Peter) Im hoping that somebody will read this and think twice before purchasing from them.