vM
vijay M
1 reviews | Active since May 2010
14 Oct 2015, 10:55
missed using free 50 coupon and daily deals offer
missed using free 50 coupon(R150 purchase or more) and daily deals offer due to takealot app problem of check out after adding to cart, and that problem still persist, tried mailing on same day but there is not option sending from app so did mailed on monday and ended up with **** and bull stories, guys if you think takealot is still as good as they use to be, dont believe them anymore ******** service and passing the bucks... pls make sure if you want to buy anything, makesure twice as they not a good service provider anymore... i had to waste my time for nothing talking to the guys, really sucks and very very unhappy with support as well.
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takealot.com's replyOfficial
14 Oct 2015, 11:09Hello mucharla,
We apologise for the misunderstanding with our customer service team that led to this frustrating experience. We'll address the manner in which your query was handled with the agent involved and provide them with the necessary coaching on how better to assist with situations like these in future. We'll gladly re-issue you with a new coupon so that you can make use of the discount offer. Our complaints team will be in touch with you shortly to assist in this regard and to also confirm which deal you were trying to purchase.
Please note that we only have limited quantities available on daily deals, so we can unfortunately not guarantee that we'll be able to offer you the same deal again. We'll however liaise with the relevant product buyer to see if we're able to assist or perhaps have an alternative to offer you.
We'd love to turn this experience around with you and will be in touch shortly to assist.
Kind Regards,
takealot.com
We apologise for the misunderstanding with our customer service team that led to this frustrating experience. We'll address the manner in which your query was handled with the agent involved and provide them with the necessary coaching on how better to assist with situations like these in future. We'll gladly re-issue you with a new coupon so that you can make use of the discount offer. Our complaints team will be in touch with you shortly to assist in this regard and to also confirm which deal you were trying to purchase.
Please note that we only have limited quantities available on daily deals, so we can unfortunately not guarantee that we'll be able to offer you the same deal again. We'll however liaise with the relevant product buyer to see if we're able to assist or perhaps have an alternative to offer you.
We'd love to turn this experience around with you and will be in touch shortly to assist.
Kind Regards,
takealot.com
takealot.com's reply14 Oct 2015, 11:09
Official
Hello mucharla,
We apologise for the misunderstanding with our customer service team that led to this frustrating experience. We'll address the manner in which your query was handled with the agent involved and provide them with the necessary coaching on how better to assist with situations like these in future. We'll gladly re-issue you with a new coupon so that you can make use of the discount offer. Our complaints team will be in touch with you shortly to assist in this regard and to also confirm which deal you were trying to purchase.
Please note that we only have limited quantities available on daily deals, so we can unfortunately not guarantee that we'll be able to offer you the same deal again. We'll however liaise with the relevant product buyer to see if we're able to assist or perhaps have an alternative to offer you.
We'd love to turn this experience around with you and will be in touch shortly to assist.
Kind Regards,
takealot.com
We apologise for the misunderstanding with our customer service team that led to this frustrating experience. We'll address the manner in which your query was handled with the agent involved and provide them with the necessary coaching on how better to assist with situations like these in future. We'll gladly re-issue you with a new coupon so that you can make use of the discount offer. Our complaints team will be in touch with you shortly to assist in this regard and to also confirm which deal you were trying to purchase.
Please note that we only have limited quantities available on daily deals, so we can unfortunately not guarantee that we'll be able to offer you the same deal again. We'll however liaise with the relevant product buyer to see if we're able to assist or perhaps have an alternative to offer you.
We'd love to turn this experience around with you and will be in touch shortly to assist.
Kind Regards,
takealot.com