1 reviews | Active since Mar 2009
Missed scheduled delivery.
Order #*** followed by query#*** refer. I logged the query on Friday 11/12/2015 and Ms Bulelwa Sikalana efficiently handled my request to have my order delivered by Saturday, after the courier did not pitch on the day as promised. I explained my situation that I was suppose to leave on Sunday as i have already booked holiday accomodation. She put me through UTI staff who offered to deliver on Saturday, yet they never came.<br> <br> <br> My challenge i have to leave Pretoria to Durban today by noon and the parcel ordered was suppose to be used for trip purpose. I was hoping that the UTI will deliver this morning but they are nowhere to be seen.<br> <br> I once again request the speed delivery today by 12 noon, otherwise:<br> <br> Failure to deliver my parcel by noon today will leave with no choice but to cancel the order as the parcel will be of no use after i leave.<br> <br> Furthermore, there will be no one to sign for delivery for the next four weeks.<br> <br> <br> <br> <br>
We apologise for not delivering your parcel to you as originally expected and for failing to follow through on the rescheduled delivery date as well. Our intention is certainly not to cause you any inconvenience or to waste your time and we'll make sure that this matter is resolved as soon as possible. As discussed with our complaints team we are liaising with the relevant courier team to confirm why delivery was missed and whether delivery is possible before 12pm today.
Our complaints team will revert back to you to address this matter further as soon as they've received the relevant feedback from the courier.
Kind Regards,
takealot.com
We apologise for not delivering your parcel to you as originally expected and for failing to follow through on the rescheduled delivery date as well. Our intention is certainly not to cause you any inconvenience or to waste your time and we'll make sure that this matter is resolved as soon as possible. As discussed with our complaints team we are liaising with the relevant courier team to confirm why delivery was missed and whether delivery is possible before 12pm today.
Our complaints team will revert back to you to address this matter further as soon as they've received the relevant feedback from the courier.
Kind Regards,
takealot.com