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Steven E

1 reviews | Active since Mar 2011

23 Feb 2015, 19:44

Misrepresenting Stock

I have had volatile relationship with Takealot over the years. I have at times been disgusted by their service, yet I have been satisfied with their ability to resolve disputes and sometimes even impressed by their ability to deliver on their promises.<br> <br> HOWEVER I am sad to say that I have had another negative experience. It began with me ordering and paying for a product that they were unable to source from their suppliers. They only realized their supplier didn't have the product after I hounded them as to why my order still reflected 'in process'. They offered me a replacement product. I ordered a TV from them. In the description the TV is described as HD. However the TV is not HD it is HD ready.<br> <br> Now after waiting for over a week only to find out the product is not what they advertised it to be I have to go through the whole return process. I am deeply disappointed. I guess after they merge I will just have to rely on brick and mortar for my shopping as I am tired of the ongoing online issues.<br>

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Replies (1)
takealot.com
takealot.com's reply23 Feb 2015, 20:24
Official
Hello legento,

We're sorry to hear about this disappointing experience & understand your frustration by how your purchase has turned out. Shopping with us shouldn't be this complicated, but a matter of finding what you want, paying for it & receiving the delivery at your door. We're sorry that we've let you down & that you now have to go through a return after the initial delay. We know there are a few other areas we need to address here as well.

Please allow our complaints team to look into this situation tomorrow as we'd love to correct any mistakes made & hopefully turn this experience around with you in no time. Our guys will be in touch as soon as they've gone through all the issues you've raised.

Sincerely,
takealot.com

Best regards,