Misplaced and cancelled orders

I ordered a parcel on the 1st May, then on the 13th May 2024 my order was cancelled by takealot because they couldn’t deliver but the item was still available online.

I placed a different order on the 23rd May and chose delivery of the 25th May as it was a birthday gift & I was leaving the country. I received sms on the 25th that my parcel will be delivered and it was never delivered.

When I logged into my app I saw a note that it was sent to the wrong courier facility and they did not inform me. On the 27th I had to call takealot to ask about my parcel and they told me I will get it on the 29th which is a public holiday.

I explained to the gentleman that this order was long overdue and if I knew I was not going to get it on time I wouldn’t have purchased it from them.

Takealot is taking us for a ride this is utter nonsense