Misleading, unhelpfull and generally horrible customer experience

<p><span style="color: #555555; background-color: #ffffff;">I have purchased a handset from takealot advertised as having 4GB of onboard storage. When I received it and checked it, it showed only 1.99GB total storage onboard and about roughly 1gb available storage. I reported this to takealot who responded saying i have received the correct handset and that i'm looking at the remaining storage after the operating system and preinstalled apps even though I actually sent the picture indicating i'm referring to Total storage and also clearly indicated this on my initial report to them. Their customer service team has since stoped responding to me by email. I have then lodged the complaint on their facebook p-age and still no assistance. The person dealing with the facebook complaint gave the same response without even checking the picture I have sent . Apparently they are now waiting to confirm with their buyer why my piucture shows Total storage 2GB.As a customer I have nothing to do with their buyer I have provided proof and takealot should assist but are just dragging their feet. its one of two option ,either they have mislead me or sent the incorrect handset. I want something done about this.</span></p>