Misleading Takealot - Poor service

Hi Hellopeter

On 20th August 2020 I ordered and purchased a "Blurams A31 Dome Lite 2 1080P Security Camera Baby Monitor" I opted to collect it myself from 5 Mountjoy, Wilbart, Edenvale to avoid paying delivery costs. My order number is: ***3

I collected the item on 21st August 2020. I opened the package on 22nd August 2020.

The box (Blurams A31 Dome Lite 2 1080P Security Camera Baby Monitor) is supposed to contain the camera itself, a charging cable and an instruction manual, as advertised on the Takealot app. Only the camera was in the box.

I decided to call Takealot to complain and have them fix my order. I spoke to a "Monique", who was very helpful. I was emailed a link and told what options to select. With advice from "Monique", I selected; "Not what i ordered" "Collect" "Replace Item" and lastly "Deliver"

I did all of the above and then waited for Takealot to review my complaint and fix the issue by replacing my order with what I actually ordered and what was actually advertised.

It is the responsibility of Takealot to ensure what they advertised on "their" app, is actually what is delivered to the customer (the supplier should not be blamed as was the case when i called i called Takealot on 31st August 2020, to follow up on my complaint, "Luca" blantantly blamed the "supplier" for the mistake and could not tell me why the mistake actually happened.

On 1st September I was surprised to see an email from Takealot, stating that my item is no longer available and my account was credited with the R919.00 that I paid.

I decided to go onto the Takealot app to see if this was true - I realized that Takealot and their staff are *****. The item WAS and IS still available on the app and is actually on sale(33%OFF) It is currently priced at R999.00.

I am utterly appalled and disgusted by this, poor service and blatant lies to a paying customer. Takealot owes it to me to replace the item, yet the are unwilling to even fix "Their" mistake.

Hellopeter please can you help.