Misleading Delivery Status and No Resolution – Order #***

I am extremely disappointed with the service I’ve received from Takealot regarding Order #***.

The order was scheduled for delivery by 17:00 on 26 May 2025, but at 18:50, I received a call from the driver stating she was running late. Later that evening, the order status was changed to “delivered”, yet no parcel was received.

I contacted the call centre and spoke with agents Thubelihle, Siya, and Britney, all of whom promised to call me back with an update. Not one of them followed up.

It is now the next day, 9 phone calls later and I still have no parcel and no explanation. This kind of service is unacceptable from a company of Takealot’s size and reputation.

Customers deserve better—clear communication and prompt resolution.

I expect immediate action: either a replacement or a full refund, along with an explanation for this poor handling of the situation.