Misleading Customers to get Sales

On Monday 18th October I placed an order with Takealot on JBL speakers and a Cable.

With experience I know if you purchase 2 or more items from Takealot, its best to see if they have everything in stock at either Cape Town or Gauteng branch. Otherwise the delivery date will not be the same as given.

When I completed chose the items everything was in stock in Cape Town branch, the reason why I purchased from Takealot was that the total order was about R500 cheaper than my local Makro and delivery was confirmed on the 21st October 2021 (before the weekend)

On Tuesday 19 October morning I check the order to see if it was prepared or shipped - then I noticed the date suddenly changed to Tuesday 26th October. I phoned Takealot and they advised me that the issue was the JBL Speaker that they do not have stock of. I explained to the lady that it showed in stock where she advised: The branch closest to me is Gauteng and the stock is in Capetown. So there was stock in Gauteng that was sold out before my payment was confirmed and this is the reason why delivery date changed.

I told her this makes sense and I accept this. But Im sure I checked where stock was available before paying

Afterward I tested this, checked all 3 items was in Stock in Cape Town, I added them to my basket with same delivery address - and then delivery date came on for Friday 21st October 2021.

I phoned Takealot again and even emailed them the pictures telling them that this is misleading customers. And I need them to fix this and deliver my goods before Friday the 22nd October - Fikile (Takealot customer care) told me if Im not happy with the outcome then I should just cancel the order and go to Makro to purchase.

I have asked to speak to a superior but the phone was put down in my ear. I did make contact with Takealot on Facebook Messenger. Asked several times to speak to a superior but keep on getting ignored

I feel Takealot is misleading customers on delivery dates to get sales. Im not happy at all with the service they are giving to paying customer and will not let this go