1 reviews | Active since Nov 2016

26 Nov 2016, 15:50

Misleading customer experience. Again.

<p>Decided to purchase an item from Takealot because the website said "In Stock" in Cape Town, and selected the "pick up from warehouse" option as it stated "Collect by 25 November". One of the criteria of me purchasing this from Takealot was because I needed it "by the 25th of November". </p> <p>On the day of the 25th I went to the warehouse (which according to the website had stock of the item), only to be told "In stock means a SUPPLIER has it and we still need to get it" and "ya we're really busy".</p> <p>DON'T say something is in stock and clearly indicate that it can be collected by a certain date if that's clearly not the case!! Not the first time the website has mislead me (including having totally misleading pictures of products). **** poor. </p>

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Replies (1)
takealot.com
takealot.com's reply26 Nov 2016, 17:58
Official

Hello

We are so sorry to learn of this unpleasant experience with your latest orders with us.

It was not our intention to disappoint you and would appreciate the opportunity to clarify the matter.

Thank you for raising your concerns with us and for allowing us to assist in finding a solution.

Regards

Takealot.com