1 reviews | Active since Apr 2015
misleading clients
I ordered some items on the 14th of November for my sons birthday witch is on the 12th of December. all the items I ordered shown in stock. I left some of the items I wanted because it was not in stock. when I enquired about the delivery today I was told that the items was not in stock. why was I mislead in this way after they got my money. I was told that I would maybe have the items by the 24th of December. what is the point I will be leaving the country on the 13th and it is long after his birthday. I am not happy at all. what do you expect me to say to my son not getting a birthday present? would you like to tell your child it? why do you mislead clients in this way to get there money? sorry won't cut it I need answers. my order no is ***
We know saying sorry doesn't make up for the unnecessary concern and frustration this situation has caused. We appreciate that you took our complaints team's call earlier to address this matter. As requested we kindly ask for a little more time to look into the stock situation with the relevant buyer and to get feedback on how soonest we'll be able to get these items to you. Our complaints team will revert back to assist as soon as they've received the necessary feedback.
Sincerely,
takealot.com
We know saying sorry doesn't make up for the unnecessary concern and frustration this situation has caused. We appreciate that you took our complaints team's call earlier to address this matter. As requested we kindly ask for a little more time to look into the stock situation with the relevant buyer and to get feedback on how soonest we'll be able to get these items to you. Our complaints team will revert back to assist as soon as they've received the necessary feedback.
Sincerely,
takealot.com