JS
Jonathan S

1 reviews | Active since Jul 2011

12 Apr 2016, 15:18

Misleading and false advertising

This is for order ***.<br> <br> Right now, and for months already, Doom Collectors Edition (PS4) is listed as *EXCLUSIVE TO TAKEALOT*. This is not true. I discovered this is also for sale on Raru, and is cheaper. Takealot mislead me and got the sale.<br> <br> Add to that, it says the delivery date is Friday, 13th of May 2016 for Main Centres. Upon enquiring with Takealot I have been told by a few different people that East London is actually a Regional Area and I won't get it on the advertised day. Their site actually lists East London as a Main Centre, though. I have sent dozens of mails trying to get clarifation. Only one person has said I will actually get it on time after I pressed them enough but I don't have any faith in this.<br> <br> Everybody else I speak to says that even though East London is a Main Centre, delivery takes a day longer than advertised. ie false advertising. I'm awaiting feedback on promises of updating the website, but it's been months of waiting already.<br> <br> Unless I get some good explanations, I'm going to log a complaint with ASASA. I've mailed and asked to speak with exec level management on the phone but that is ignored everytime. Hopefully you won't ignore this any more.

0
Replies (2)
takealot.com
takealot.com's reply12 Apr 2016, 20:38
Official
Hello jskel,

We are truly sorry that your query regarding our website has not been resolved to your satisfaction.

We also sincerely apologise for any information which may have been deemed not adequate in it's representation of items available on our site.

Thank you for speaking to Maxine earlier. We will be in touch as soon as feedback has been received.

Regards
Takealot.com
JS
Jonathan S's update12 May 2016, 17:09
Reviewer Update
Well it's the 12th. The parcel is supposed to be at my door on the 13th according to what I was promised, but the item as yet hasn't even been shipped. I've contacted TakeALot three times since yesterday to find out what is going on but I'm no closer to finding out. I've requested to speak with my original contact person from my hellopeter complaint, but that is ignored constantly. After my initial complaint here, I was assured they would track my order and make sure I got it on time. I truly give up on TakeALot. I recommend everyone go to Raru. In my experience, at least when things may be late, they tell you way ahead of time. TakeALot doesn't tell you at all and is almost always late.