1 reviews | Active since Mar 2012
Misleading and dishonest behavior
Bought a torch from TAKEALOT aka TAKE YOUR MONEY and Send the incorrect [URL Removed] I made an online complaint and instead of contacting me - I got this response - Complete the returns link and the item will be collected. Not sure how often they send the incorrect orders but it must be lots, if they automatically send this response. I then responded by making another complaint that they have not contacted me yet, that was a 8 days ago and still nothing - no response. This could have been resolved with a simple call, as I later discovered that the items description was incorrectly listed on the website - The biggest issue I have is that when one buys on the internet you expect to have the correct information and description - what else do you have to go on. I have totally lost all trust in TAKEALOT to be honest and provide proper and correct information on their website and encourage other to be cautious when making any purchase form TAKEALOT.
We usually take great care to ensure we provide customers with accurate information so that they can make an informed decision when purchasing and we apologise for the troubles the incorrect description has caused you. We've assigned this matter to our complaints team and they'll address this with the relevant product buyer. They'll also look into the manner in which your enquiry was handled and will provide training to the responsible parties on how to better deal with situations like these in future to ensure a more pleasant customer experience.
Our team will be in touch with you tomorrow to confirm if your situation has been resolved and will assist you in doing so if it has not been.
Sincerely,
takealot.com
We usually take great care to ensure we provide customers with accurate information so that they can make an informed decision when purchasing and we apologise for the troubles the incorrect description has caused you. We've assigned this matter to our complaints team and they'll address this with the relevant product buyer. They'll also look into the manner in which your enquiry was handled and will provide training to the responsible parties on how to better deal with situations like these in future to ensure a more pleasant customer experience.
Our team will be in touch with you tomorrow to confirm if your situation has been resolved and will assist you in doing so if it has not been.
Sincerely,
takealot.com