1 reviews | Active since Dec 2015
Misleading advertising - no options available
I am extremely disappointed in the service received from Takealot recently, esp wrt 1 item: LEAPFROG SHAPES & SHARING PICNIC BASKET. On 15/12/15 I placed an order (***) for the Leapfrog Shapes & Sharing Picnic Basket (In Stock). I was disturbed when on 18/12/15 my order changed from delivery date, 23/12/15 to 12/01/16. I was told that the supplier was out of stock but was expecting stock in Jan. A few days later I was contacted to advise that the supplier will no longer be getting stock & that my order is cancelled. I was not happy as I feel that a supplier could always get stock & I was happy to wait to receive the product, I did not want the order to be cancelled. To my surprise - I go onto the website today to discover the item in stock. I immediately proceeded to place the order (***). Before making payment I called TAKEALOT to ascertain if the product is really in stock and was told that she can see the item is in stock on the website but not in stock on the suppliers list. I am unhappy about cancellation being enforced upon me when I was prepared to wait and also that the item is advertised as in stock on the website which allowed me to order it again.
Thank you for your patience while we investigated the stock situation with the relevant product buyer. We're delighted to inform you that we have indeed secured one more unit for the Leapfrog Shapes & Sharing Picnic Basket. As discussed with our complaints team we have allocated this unit to your new order and request that you please process payment ASAP to secure the item.
Once again we apologise for the unnecessary hassle and concern this has caused you. We appreciate the opportunity given to assist in resolving this matter with you.
Kind Regards,
takealot.com
Thank you for your patience while we investigated the stock situation with the relevant product buyer. We're delighted to inform you that we have indeed secured one more unit for the Leapfrog Shapes & Sharing Picnic Basket. As discussed with our complaints team we have allocated this unit to your new order and request that you please process payment ASAP to secure the item.
Once again we apologise for the unnecessary hassle and concern this has caused you. We appreciate the opportunity given to assist in resolving this matter with you.
Kind Regards,
takealot.com
