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Ismail G

1 reviews | Active since Dec 2014

27 Nov 2020, 17:31

Misleading Advertising

I ordered a Giraffe Cushion for a new born baby. On Takealot's website the cushion specifically shows it with a full Giraffe, with a soft cushion for the baby to lie on. However, when I went to pick up the order, I found that it was actually ONLY for a cushion, and not for the extended giraffe added to the cushion, as per the picture shown on the website, for the product. After investigating, the staff at Takealot found that the item code was correct, and according to them I had the correct product. It was then found that the picture on the website was incorrect. I feel this is extremely misleading marketing, and I don't care if it was a mistake form someone who loaded the wrong picture on the website. I had to request a refund. I am very disappointed, as his should not happen to a big concern like Takealot. Even if it was a genuine mistake on the website, I still feel it smacks of misleading marketing, to get people to buy the product.

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