DR
Danila R

1 reviews | Active since Mar 2009

20 Jul 2015, 11:45

Mis respresentation/*****

So I ordered a book through takealot, for the first time ever, I did this as they have a COD option now, and that suits me as I only work with cash for these types of transactions. I was phoned on Thursday advising that the stock was received early and they would deliver on Friday, Friday morning I received a call advising that the good was dispatched to the wrong place and would be delayed they would phone me by 15h00 on Friday with feedback. did not receive any feedback of the sort, received an email this morning advising that it is still in the wrong place and it was being sent with another courier company that does not deal with COD and that I should pay via eft before delivery will be done!!!!THIS IS FALSE ADVERTISING AT ITS BEST!!!! THIS IS MY PREFFERED METHOD OF PAYMENT AND YOU OFFER THIS AS A SERVICE! I WILL NOT EFT. YOU WILL GIVE ME THE SERVICE THAT YOU ADVERTISE!! AND I WANT MY GOODS TODAY!! CASH ON DELIVERY!

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Replies (1)
takealot.com
takealot.com's reply20 Jul 2015, 12:43
Official
Hello nilla,

We're sorry for the bad experience and the unnecessary hassle it's caused you. If a mistake has been made on our part, we should be doing everything we can to make it up to you and not cause an even bigger inconvenience. We'll gladly honour the cash on delivery option and arrange delivery for today as requested. Our complaints team will be in touch to confirm and make the necessary arrangements.

Sincerely,
takealot.com

Best regards,