****ming people

My daughter bought a HiMost airfryer for me last year November 2024 as a Christmas gift. I started using the airfryer this year January 2025. First the plates starting rusting and in March the airfryer just stopped working while the chicken was inside. My daughter immediately reported it to Takealot and the airfryer was collected. Candice D first contacted my daughter and accused her as the customer of misusing the airfryer and vandalising the airfryer. My daughter trued to explain but no one even bothered to replay from Takealot. Today my daughter received another email from Natasha D with the same accusations. We tried calling but that too is a waste of time. This has been a nightmare to be treated like this. My daughter paid almost a R1000 for the airfryer that we only used for two months. I will not recommend anybody to buy anything from Takealot. A beautiful gesture turned into something so stressful. Online shopping is suppose to be a seamless comfortable experience but companies like Takelot makes you loose trust in online shopping. This has left a bad taste in my mouth. I will rather walk into a shop and speak to a human when I buy something in the future. What is waste of time and money.