Messed up my order and I still don't know when I'm getting a refund. Worst online retailer on the planet.

I ordered and paid the for item . I was R4.90 short for the item. There was a problem with the PayGate on their website where it would not send me an OTP so I could not pay the difference. The consultant Zanethemba told me that I can make an EFT and he will tell billing the next day as soon as it reflects that he will sort it out with them to show them that the difference was paid and that the order should be processed. I Immediately made an EFT payment on my mobile device assuming that he would the following day speak to billing department so that order was completely processed on the 10th August. Instead he did nothing and spoke to nobody about this. Next thing the following afternoon I see that the order was cancelled. Nobody sent me any communication they just canceled it which is completely the opposite of what I asked for. Anyway then yesterday I called back and was told that I will get a refund on my eBucks and a R4.90 voucher, I have not received a refund nor have I received the voucher for the R4.90 to pay for the difference. I explained very clearly during a call while I was making the initial purchase to Zanethemba that he should take the Proof pf payment the next day to billing to that the order can be processed as soon as possible. Instead 3 days has passed and nevermind even delivering the order I still have not even purchased the order. It's almost as if I went to sleep for 3 days and did nothing, I can't understand why he could not follow simple instructions. Now this has become an escalation involving 3-4 other consultants each with a small piece of the story but not the full details and everyday I speak to a different consultant. Nothing has been done except them cancelling of order which they are very efficient at doing. That time could even be expanded if I don't get the refund tomorrow. I have to say this is absolutely shocking customer service. I work customer service myself for a large mobile manufacturer. there is no concern for the customer at all and people can't follow simple instructions. When I want to speak to the consultant spoke to for the initial order he does not want to take the call. this is the first time I am buying at TakeAlot and it has been a horrible experience so far and it it is still ongoing. No lack of professionalism at all, not responsibility to own up to mistakes and be honest to the customer. Just lies upon lies. It was never my intention to cancel the order I just wanted to buy the item which was a portable heater, unfortunately I was only R5 short on my eBucks points and I even contemplated not buying it because of that but buy do I regret not going to another retailer.