JK
Jason K
1 reviews | Active since Sept 2015
25 Sept 2015, 10:09
Mess from begining to end
I saw an external hard drive I wanted to buy for my DAD birthday. I placed the order and paid for it. Then a day later they then tell me they are out of stock. and how would I like keep the money in THIER ACCOUNT or refund me and what details of the account is. So I of course need to find another place to buy a hard drive. So I supply them the bank details. Then phone why I have not been paid, sorry it take 5 working days to payout claims only phone back then I can't help you now. So I phone 5 working days. Oh they paid it back to my credit card and ignored my email which they asked detials for.
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takealot.com's replyOfficial
28 Sept 2015, 07:43Hello Jason Keyser,
We're sorry for the unpleasant experience you've had with this order and for the inconvenience the out of stock situation has caused you. Our usual practice is to refund credit card payments into the same credit card account and not a different bank account. Our complaints team will further investigate this matter to determine where things went wrong so that it can be addressed accordingly.
They'll revert back to you with feedback once they've looked into the situation with the relevant department.
Kind Regards,
takealot.com
We're sorry for the unpleasant experience you've had with this order and for the inconvenience the out of stock situation has caused you. Our usual practice is to refund credit card payments into the same credit card account and not a different bank account. Our complaints team will further investigate this matter to determine where things went wrong so that it can be addressed accordingly.
They'll revert back to you with feedback once they've looked into the situation with the relevant department.
Kind Regards,
takealot.com
takealot.com's reply28 Sept 2015, 07:43
Official
Hello Jason Keyser,
We're sorry for the unpleasant experience you've had with this order and for the inconvenience the out of stock situation has caused you. Our usual practice is to refund credit card payments into the same credit card account and not a different bank account. Our complaints team will further investigate this matter to determine where things went wrong so that it can be addressed accordingly.
They'll revert back to you with feedback once they've looked into the situation with the relevant department.
Kind Regards,
takealot.com
We're sorry for the unpleasant experience you've had with this order and for the inconvenience the out of stock situation has caused you. Our usual practice is to refund credit card payments into the same credit card account and not a different bank account. Our complaints team will further investigate this matter to determine where things went wrong so that it can be addressed accordingly.
They'll revert back to you with feedback once they've looked into the situation with the relevant department.
Kind Regards,
takealot.com