****mers in disguise

So I bought an Iphone that had a 1 year warranty. After about 6months the device started giving me trouble. I went on takealot and saw the warranty needs to be done through Apple. I contacted apple and they told me the device was bought 5 years ago from then and thus does not have warranty anymore. So I contact takealot and without any hesitation they come pick up my phone the next day. Examine it and deny my request because there is a scratch on the camera. It violetes their terms. Now, nearly 3 days later, after repeatedly emailing them, I still have gotten no response on retrieving my device. They have gone silent and now I cannot get my phone back.