PM
Prishaun M

1 reviews | Active since Jul 2011

21 Apr 2015, 00:38

Merger results in increased prices & less rewards

I wanted to purchase a laptop form [URL Removed] but was unaware that the merger was going to happen this month.<br> <br> I had a Asus Zenbook model (UX302LG-C4035P) in my cart and now this it is reflecting as not in stock as there is a lead time on this time from the supplier as per the notice on the website.<br> <br> I am upset that I did not get any type of notification of this beforehand as I would have responded. I only logged on again today and noticed that these laptops are no longer available as per the notice on the website.<br> <br> I see that takealot has this laptop for R17 015 whereas Kalahari had this laptop for R16 848. Not only was Kalahari cheaper but they offered an eBucks rewards rate of 3% whereas takealot only offers 2%.<br> <br> I would appreciate a credit in price difference as I am now put at additional expense as a customer due to your merger with Kalahari. I will gladly purchase the item if this happens<br>

0
Replies (1)
takealot.com
takealot.com's reply21 Apr 2015, 08:02
Official
Hello PM17,

We are very sorry for your unfortunate experience. Customer call centre will be following up with you today and I am sure we will be able to find a satisfactory solution for you.

We are very focussed on ensuring our customers continue to receive great value and everyday low prices.

In this regard, we do intend to increase the eBucks earn allocation to 3% on Takealot after the Kalahari website closes.

Kind Regards,

takealot.com