1 reviews | Active since Jul 2010
Merger Mess!
It seems that [URL Removed] have inherited ALL the shoddy service [URL Removed] had to offer. After placing 1 order with Kalahari in the past they *****ed things up so badly I never bought anything through them again. I found Takealot and fell in love with their EXCELLENT service. However, my latest order they messed up quite similar to Kalahari.... I am TERRIBLY disappointed! After spending days online trying to sort out a gift and planning the order - more cumbersome than usual as you can only order 1 pre-order item at a time - my delivery which I so carefully planned will now be too late! They will have to pull a rabbit from a hat to win back any from of trust... I phoned on Saturday to adjust the order and was reassured that it would arrive before today...it did not come. I phoned again and was told all the supervisors are in a meeting and could not be bothered to talk to me...I phoned again and waited almost 20min before hanging up...I phoned again and finally spoke to a senior person Sarah who after more than an hour asked a frightened subordinate to phone me back...possibly to ashamed to speak to me herself...after promising it would be here 2mrw now they are saying Friday...
We're sorry for dropping the ball this time around and will do our best to make this right with you. We'll instruct our complaints team to liaise with the relevant departments first thing in the morning to confirm the cause of the delay and promise we'll do everything we can to get this sorted out as soon as possible. We'll also take the matter up with Sarah and the agents who initially assisted you with this to make sure this was handled in the best possible manner and address areas where it's found not to have been.
Our complaints team will be in touch with an update as soon as they've looked into the matter with the relevant departments.
Sincerely,
takealot.com
Best regards,
We're sorry for dropping the ball this time around and will do our best to make this right with you. We'll instruct our complaints team to liaise with the relevant departments first thing in the morning to confirm the cause of the delay and promise we'll do everything we can to get this sorted out as soon as possible. We'll also take the matter up with Sarah and the agents who initially assisted you with this to make sure this was handled in the best possible manner and address areas where it's found not to have been.
Our complaints team will be in touch with an update as soon as they've looked into the matter with the relevant departments.
Sincerely,
takealot.com
Best regards,