Mercantile madness.

Usually I am very happy to use Takealot and happy with their service, now not so much. This letter to Brabant the supplier of the item a clothes line/dryer. I believe it is self explanatory.

Good afternoon, I have just spent nearly half an hour trying to find the correct person at Takealot to make my request. Finally I ended up with their "Returns Department", who told me several times, over and over, that their only option was to return the whole dryer and they would return it to you and a new order would be initiated to send me the same product with the same problem.

Ultimately 4 courier trips will have been used to leave me with exactly the same problem and both you and Takealot out of pocket for the cost of the transport and the full cost of the replacement item.

This is absurd in the extreme.

If they won't help me, please can you just send me a piece of cable to replace the existing problematic one, save yourselves the cost and make me, your customer, happy.

I look forward to hearing from you.