****med by Takealot

I bought a fitness watch on Takealot app on the 26 Nov 2024 which has a 30 day hassle free return. on the 3rd day of using it i developed skin rash and i decided to return it on the 4th day in its original packaging at Richmond Park Cape Town. I was interrogated yet i had stated the reason on the app, and then I was told they can't do the return as they need the plastic wrap that wrapped the watch box, which i find absurd as I have never kept a plastic wrap before when i returned an item. After a long exchange with the consultant and manager I had to go home and look for the thin plastic , thankfully i found it. I immediately went back to Takealot to return the watch and was now very upset as there was nothing written on the plastic, it was completely blank. Another consultant apologised as he saw that the supplier did not put a bar code on the item. he logged the return and assured me that it was not my fault and they will take it up with the supplier. After a day I received an email declining my return and refund , no reason given. i called and even went back to the branch and they could not tell me why it was declined. they refused to refund me although they had no valid reason to decline it. Takealot is a ****mer , they have my money and the item. I will never use these ****** again and will report them to the National Consumer Commission.