****med by Takealot!!!

In February I bought a very expensive recliner/riser from takealot. After a month the chair stopped working - in that it would not recline or rise as it was meant to. There was a warranty for 6 months. I completed the returns advice on the website and the next day the chair was collected (by very rude takealot staff I might add). I then received an email to say that I had tampered with the mechanism of the chair (which I had no need to tamper with as it was still under warranty). They sent me a photo of wires and insulation tape. I have no idea where those wires were to be found. And it could have been a photo of any wires!!

After a few emails, they stopped communicating with me on the progress of my return. And are now not even responding to my emails requesting an update on the progress of my return claim.

Last week, while I was out, I received a call from one of the takealot drivers saying that they were outside my house wanting to deliver the chair. I had no previous notification of this delivery so was not expecting it. On asking the driver if it looked like a new chair or a used one, he said it looked used.

I immediately emailed takealot about this, to be told the matter had not yet been resolved.

I am now sitting with no communication from takealot and NO CHAIR for which I paid over R7000.

I am not happy with the way that they have dealt with this.

Firstly they sent me a used, repaired or reconditioned chair and not a new one for which I had paid. Secondly they accuse me of tampering with the chair (which was still under warranty so I had no need to tamper with it - even if I knew where and how) - and all so they would not honour the warranty and replace the faulty chair.