****med by Takealot

I ordered a product from Takealot on the 29th July (not a marketplace seller) and the product was not delivered. After numerous attempts to get in touch with a human, not a bot, I finally got a response where they admitted that there was a problem at the warehouse and acknowledged that they did not deliver this product. Instead of crediting my account or giving me a coupon on the app, they issued a coupon code that expired 48hrs later which I was not aware of because normal procedure would be to reflect this on the app. I was then told that they may not be able to reissue this coupon now - so essentially they have taken my money, not delivered the product and now made it my fault/problem. I am now still having to explain why I have not used the coupon in the 48hr timeframe when this is not my problem! If this is not resolved by the end of the week I will take the matter further.