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Sharon C

1 reviews | Active since Jan 2013

08 Dec 2015, 17:58

Maybe this will finally get a response

So utterly peeved at the service whereas once Takealot was the best around seems is no longer the case first they have a payment method which is not entirely user friendly you still need to send proof of payment to a third party might I add if you are unlucky to fall within the parameters of their instant eft option which was sorted out the day of the order 2 Dec. Today 8 December after numerous emails to them as I refuse to spend any more time and money picking up a phone I received part of my order (original delivery date 4 Dec) received sms stating before 5pm 7 Dec. Two days wasted waiting for a delivery . Still had no response as to when I can actually expect the rest of my order. I will seriously think twice if at all before ordering from them again and as such have advised friends and family of this experience and to rather find the items elsewhere. I also don't want to hear it's the couriers fault as seems to be the case reading similar reports - then change your courier to one that will deliver.

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Replies (1)
takealot.com
takealot.com's reply08 Dec 2015, 18:33
Official
Hello FairPolicy,

We understand your doubts over shopping with us again as you've clearly had a poor experience with your recent order. It's disappointing to hear that we've let you down like this, because we know as a loyal customer you are used to much better service from us. We're sorry for hassles with this order and apologise for not assisting you with this issue sooner. We are currently experiencing high call and e-mail volumes and are trying to assist customers as quickly as possible.

We've instructed our complaints team to look into the issues you've experienced with this order. They'll provide you with feedback on the reason for the delay as well as the partial delivery. They'll be in touch with you as soon as they've gathered the relevant information and will also assist in getting the outstanding items delivered to you ASAP.

Sincerely,
takealot.com