Making their customers pay for their mistakes

I ordered a gift last week on takealot for someone's birthday dinner which is TONIGHT. I chose today 08.10.2019 as the delivery date so that I have it this evening. Takealot was fast and delivered it yesterday but it was something completely different to what I ordered. I called then immediately, as I knew I needed it for tonight. They requested me to send through certain information and then I got told it will be escalated and that was the last. I emailed yesterday afternoon again and again this morning with no response. I then had to call them twice to find out what is happening.

I am being told that I need to wait until they investigate why i received the wrong item and this could take 7-10 working days! How the hell is this my problem? I now need to run around to get a gift and spend even more cash because of their mistake and all they can say is they understand my frustration but I need to wait. Alana the contact supervisor told me that their warehouse staff checks the things roughly and that's how they mos things. So now I need to suffer the consequences because they dont do their jobs right.

The worst customer service ever received! And they have the audacity to make the customer pay for their mistakes!