MAKE SURE YOU GET WHAT YOU'VE ORDERED AND PAID FOR

MAKE SURE YOU GET WHAT YOU'VE ORDERED AND PAID FOR. We have had two items this week that have been a grave cause for concern about what is happening at Takealot. The first order was for 25 metres of artificial lawn. There was only 12 in the roll. I contacted them immediately to let them know the situation. It took them 5 days to reply, in the meantime we had to install the piece of artificial lawn that we had, for a function. When we were finally contacted we were told the only way this could be resolved was if we were to return the now installed piece of lawn. All we need is the balance of what is owed or a credit, but nothing is forthcoming. The second issue, we ordered a specific item but when we unpacked it we discovered that the original item had been removed from the box and replaced with a cheaper knock off! Whilst I understand the risks involved, there is an element of trust that Takealot should be upholding. I know I'm not the only one complaining about these issues as Google and Hellopeter are flooded with them. One would have thought that with the arrival of Amazon, Takealot would want to up their game. Clearly not. Best wishes We used to be your customer.