Made payment, still waiting for response.

I've ordered goods on [URL Removed] and I made a payment on monday 26-01-2015 at an nedbank branch to their nedbank account, and my order status on takealot's website still shows \Awaiting payment"(28-01-2015) and I have send a proof of payment 2 times already. I've phoned them today and the guy told me that it doesn't matter if I've send the proof payment the amount should show on their bank account. So whats the PROOF of payment for?? I really need my package urgently."""